iPhone App CustomerCare

I have tried multiple times to download the software update. I have waited the 10 min. I made sure it was in the charging case. I made sure it stayed next to the phone. I made sure the phone was awake one time by keeping the screen awake ( for 10min). Is this going to be fixed. I cant as of now get texts or incoming calls shown on the striiv touch. Am I doing something wrong?

same problem.  Did you find a solution?

Very disappointing.  Seems like 5 days is a long time without any response from support.  This doesn't bode well for the product quality.

I emailed them and they emailed me directions today to fix the issue which did work. You need to Factory reset the Touch and then allow it to update. 

Unfortunately, I don't. Once I did the factory reset and let it update, it was working fine… But I would try filling out a "Ticket" rather than just posting to the forum in order to get a response. Once I did that, they seemed to respond within a couple hours...

Same issue with my Touch.  I have attempted the reset, no luck! I think it is time to start leaving negative comments about this so others will stay away when considering to purchase.  Should have bought a Fitbit at this point!

same here...looking at fit bit myself.  I can't believe there is no way to show how this product truly works

Mine will not stay connected to up-date.  done factory reset several times.....My wife said I should have bought a FitBit, they work well!  

I have same problem where firmware won't update straight out of the box  From what I'm reading here, I should run straight back to best buy and return it.  So sad.