iPhone App CustomerCare

my touch screen does not work. i press on the lock on the screen, but it will not open.

Hi Mary, we assume you're using the Striiv Smart, correct? We recommend you try using a stylist of some sort (e.g. a paperclip) and press on the lock icon to unlock the Smart. Once unlocked, select the apps icon (4 small squares), then select settings and scroll down the device settings to select calibrate screen. Use the paperclip to press on the screen on the indicated cross-hairs and your screen should be much more responsive!