Frequently Asked Questions

How do I view historical charts for steps/distance/calories/active minutes/sleep etc.?
The latest charts include day, week and month views. The function to select between these view options is at the top of each chart. On the chart itself, ta...
Fri, 13 Oct, 2017 at 10:45 AM
Why are my Charts not loading?
Your charts are on an online or server-based system, which means Internet signal is required in order to load activity charts in the app. Please make sur...
Fri, 13 Oct, 2017 at 12:40 PM
How do I create an account and sign in?
Overview When you first launch the Striiv app, you will see a sign in screen. There are three different options on the sign in screen: sign in with...
Thu, 7 Jul, 2016 at 2:58 PM
How do I add or update my user profile picture?
Tap on the Leaderboard (long horizontal tile which displays friends' progress throughout the day). Tap on "You". When your card is sho...
Wed, 8 Feb, 2017 at 10:47 AM
What information is shared with my Striiv friends?
The most notable information shared is your current step count, which is updated throughout the day as you sync tracked steps from your Striiv device to t...
Fri, 8 Jul, 2016 at 3:19 PM
How do I set goals?
From the app home screen, tap on the 3 bars icon on the upper left to open the app menu, then tap Goals. Here you will see Daily Activity Goals and Weekly...
Thu, 28 Jul, 2016 at 1:21 PM
How do I add friends?
You will need to know either the name or email address of the person to add them as a friend. We suggest posting to our forum if you don't know any S...
Thu, 18 Aug, 2016 at 11:03 AM
How do I adjust tracker notification settings?
Note: App specific notification settings are currently only available through the Android app using the "App Notifications" function. iOS se...
Fri, 13 Oct, 2017 at 11:52 AM